Home James Home

Questions regarding the contract agreement:

For how long am I bound to my contract?

The agreement becomes valid from the date of signature and continues on a month to month basis. Termination of the contract is possible with one billing month’s notice.

Can I change my contract package?

You may upgrade or downgrade your package via a written request or email.

Who carries the liability if my vehicle is in an accident while a Home James Home chauffeur is driving it?

In your sign up contract is an indemnity clause. You will have indemnified Home James Home and its chauffeurs and will therefore have to claim from your insurance.

Questions regarding billing:

What are the payment terms?

Payment is possible by means of a debit order in advance. If you incur a call-out fee, it will be charged in arrears the following month.

Do the unused callouts carry over to the following month?

Unfortunately not.

Can I drop my friends off along my way home?

Yes, provided that your friends stay along the route to your home and provided that you inform the driver so that he can notify the call centre.

Am I charged for cancelled call-outs?

Yes, a standard cancellation fee of R68 will be added to your callout fee if you cancel a next available callout. The same applies to pre-bookings that are cancelled less than 1 hour before the pre-booked time.

Operational questions:

Can Home James Home take me home if I do not have my own vehicle with me?

Unfortunately not. The Home James Home chauffeurs may only take you home in your own vehicle which must be the vehicle specified in your sign-up agreement. Should you change your vehicle, simply notify our office in advance.

What are the Home James Home office hours and during what hours may we place pre-bookings and next available call-outs?

You may only place pre-bookings and next available call-outs during our office hours. The Home James Home office hours are as follows:
Mon-Sat: 6PM to 2AM
Sun: 6PM to 1AM

How long do I need to wait for my chauffeur after placing my call out request?

The guideline time for your chauffeur to reach you is 30 minutes from the time that you made the request. This will obviously depend on unforeseen circumstances such as road blocks or road closures.

How do I order a chauffeur for after office hours?

You need to place your call out request during our office hours to pre-book a chauffeur for a later time. The latest time that you may pre-book a chauffeur for is 1 hour after the closing of office hours.

How do I know that my chauffeur is a legitimate Home James Home chauffeur?

You will be notified of your chauffeur’s name. Your chauffeur will have his Home James Home ID clearly visible and will be wearing an orange Home James Home shirt.

How does New Year's Eve work?

New Year's Eve works on a pre-booking basis only. This ensures that we are able to offer you the best service for your new years eve without any delays.

What happens if the Home James Home chauffeur has an accident in your vehicle?

In your sign-up contract you will have indemnified Home James Home and therefore bear the risk of the service. You will therefore have to claim from your insurance.